Glow Me Up Terms of Service

Welcome to Glow Me Up (the "Platform"), operated by Glow Me Up LLC ("Company", "we", "us"). By accessing or using the Platform, you agree to be bound by these Terms of Service. If you do not agree, please do not use the Platform.

1. Overview & Acceptance

Glow Me Up is a technology platform that connects Customers with independent beauty professionals ("Professionals": stylists, nail technicians, salons). We are not a provider of beauty services. All services are performed solely by independent third-party Professionals.

We may, but do not guarantee that we will, verify Professionals' licenses or credentials; you are responsible for evaluating any Professional before booking.

2. Eligibility & Accounts

You must be at least 18 years old to use the Platform.

You are responsible for maintaining the confidentiality of your account and password.

You agree to provide accurate and complete information.

We may suspend or terminate accounts for violations.

3. Bookings & Payments

Every booking is a direct contract between you (Customer) and the Professional.

Payments are processed via Stripe. Glow Me Up collects a platform fee, displayed before booking.

Cancellation, no-show, and refund policies are set by each Professional and displayed before booking. You may be charged for late cancellation or no-show according to the Professional's policy.

Platform fees are non-refundable. Service refunds depend on the Professional's policy.

Tips are voluntary and go directly to the Professional.

4. User Conduct & Content

You agree not to:

• Post false, defamatory, or illegal content.

• Harass, threaten, or discriminate against other users.

• Attempt to circumvent our payment system.

• Use the Platform for any illegal purpose.

All user-generated content, including reviews, chat messages, and uploaded photos, must comply with our Community Guidelines.

5. Intellectual Property

The Platform and all its content, including logos, design, and software, are owned by Glow Me Up LLC.

You grant us a worldwide, non-exclusive, royalty-free license to use your content, including photos and reviews, for operating and promoting the Platform.

6. AI Try-On

The AI Try-On feature allows you to upload a photo to generate a simulated preview of how a hairstyle or beauty look may appear on you. This feature is entirely photo-based—it does not use your device camera in real time and does not involve augmented reality (AR).

Photos uploaded for AI Try-On are processed by third-party AI providers, such as OpenAI, solely to generate preview images. We do not claim ownership of your photos.

AI-generated previews are simulations for reference only and do not represent or guarantee the actual outcome of any service. Differences between a preview and actual results do not constitute grounds for refunds or claims against Glow Me Up.

See the Photos & AI Try-On section of our Privacy Policy for full details.

6A. Copyright Complaints (DMCA)

If you believe content on the Platform infringes your copyright, send a notice compliant with the Digital Millennium Copyright Act to legal@glowmeup.com, including:

• Identification of the copyrighted work.

• The location of the allegedly infringing material on the Platform.

• Your contact information.

• A statement that you have a good-faith belief that the disputed use is not authorized.

• A statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.

• Your physical or electronic signature.

We will remove infringing content where appropriate and may terminate repeat infringers.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLOW ME UP IS NOT LIABLE FOR:

• Any acts or omissions of independent beauty Professionals.

• The quality, safety, legality, or outcome of any beauty services.

• Any damages, injuries, losses, or disputes resulting from bookings or interactions with Professionals.

• Indirect, incidental, consequential, special, or punitive damages.

Our total liability shall not exceed the platform fees you paid to Glow Me Up during the twelve (12) months preceding the event giving rise to the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless Glow Me Up LLC and its officers, directors, employees, agents, and affiliates from any claims, damages, liabilities, costs, or expenses arising from:

• Your use of the Platform.

• Your interactions or disputes with other users or Professionals.

• Your content submitted through the Platform.

• Your violation of these Terms, applicable laws, or third-party rights.

9. Dispute Resolution

Before initiating arbitration, you must send a written notice of dispute to legal@glowmeup.com. Both parties agree to attempt to resolve the dispute informally for thirty (30) days.

If the dispute is not resolved, it shall be resolved by binding arbitration in Delaware, USA, under the rules of the American Arbitration Association.

You waive the right to participate in a class action lawsuit or class-wide arbitration.

Opt-out: You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@glowmeup.com with your name and the email address associated with your account.

10. Termination

We may terminate or suspend your account at any time for violations of these Terms, suspected fraud, unlawful activity, or risks to the Platform, users, or Professionals.

You may terminate your account at any time, subject to any outstanding bookings, payment obligations, cancellations, refunds, or disputes.

11. Governing Law & Severability

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles.

If any provision of these Terms is held invalid or unenforceable, that provision shall be limited or removed to the minimum extent necessary, while the remaining provisions remain in full force and effect.

12. Changes & Contact

We may update these Terms from time to time. Continued use of Glow Me Up after updated Terms become effective constitutes your acceptance of those changes.

For questions, legal notices, or support regarding these Terms, contact:

legal@glowmeup.com